We want you to be completely satisfied with your BADBÉ products. If you are not satisfied for any reason, you may return unused, unopened products within 30 days of purchase for a full refund.
To be eligible for a return, your item must meet the following conditions:
The following items cannot be returned:
To start a return, please follow these steps:
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method. BADBÉ is not responsible for items lost in transit.
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please allow an additional 3-5 business days for the refund to appear in your account, depending on your financial institution.
If you receive a defective or damaged product, please contact us immediately with photos of the damage. We will replace the product or issue a full refund at no cost to you, including return shipping.
If you would like to exchange a product for a different size, color, or item, please contact us. We will provide you with a return authorization and instructions for the exchange.
Partial refunds may be issued for items that do not meet return eligibility requirements. This includes items that show signs of use, have damaged packaging, or are missing original materials.
Items purchased on sale or with a discount may only be refunded for the sale price paid, not the original retail price.
Your satisfaction is our priority. If for any reason you are not completely satisfied with your BADBÉ products, we will work with you to make it right.
For questions about returns or to initiate a return, please contact our customer service team:
Email: [email protected]
Phone: [Your Phone Number]
Hours: Monday-Friday, 9 AM - 5 PM EST
Mailing Address: [Your Return Address]